We strive for the best customer service. Nothing can 100% avoid mishaps or issues. In case it happens, we do our best to make it right to customers' satisfaction.
1. Salon Stylist Help & Videos. Choosing the right human hair extensions may be not as easy as you think. You need to clearly know about your hair (e.g. color, thickness, texture, length, etc.) and what you want it for. We have experienced stylists who can offer you free consultation. Click “Videos” and “Hair FAQs” for more details. If you still can’t find answers to your questions, please click "Contact Us".
2. Free & Same-Day Shipping. All our hair products listed are available in stock in our New York based warehouse. No back ordering, No drop shipping! The USPS first-class delivery is completely free to destinations within the United States (domestic). After your order is received, it can be shipped out just in minutes and will be delivered to you in one to four days depending on the shipping options you choose. Click "Shipping & Delivery" for details.
3. 30 Day Eligible Return, Exchange and Refund. We are so confident of the product quality that we offer a 30 day return policy, allowing you to inspect and match the hair with you before you decide to keep it or not. And NO restocking fee for returned items! Click "Return & Exchange" for more details.
4. Multiple methods to address color match issues. Due to the color diversity of human hair, getting the right color extensions sometimes can be difficult. We provide three services to help: 1) we do our best to take high definition product photos to reflect the true color and texture, 2) we do the free color match for you if you mail us a sample, or 2 -3 photos of your hair (taken in outdoor natural lights without flash but NOT directly in the sun), 3) we do the free color ring loan program for you to match. Click “Free Color Match” for details.
5. Fast, Convenient and Responsive communications. We are based in the East Coast (New York). Our store is open from Monday-Friday 9am-5pm EST and Saturday 11am -1pm EST. But we respond to emails and social media messages 24 hours 7 days. Click “Contact Us” for details.