Please feel free to return hair extensions for exchange or full refund within 30 days of delivery if the instructions below are followed to keep them in original conditions.

"Upon receipt of your order, you may inspect the hair quality and color by gently taking the cardboard with extensions out of the plastic bag, taking off the net, and touching the hair and matching the color with your hair. At this step, if you decide not to keep it, please contact us promptly for return or exchange. Please Do Not open the golden security ties holding the extensions together, or remove the extensions from its supporting cardboard, or alter, spot, spray or perfume anything on the extensions and packing materials; otherwise the item may not be eligible for return. You should gently push the cardboard with the extensions/nets slowly into the bottom opening of the plastic bag and then throughout its body. Then shake a little bit to make sure everything is back to its original packaging conditions, and seal the plastic bag."

Please be assured that our product quality is guaranteed. We are happy to offer replacement at no cost to customers, if, for any reason, the hair you've received happens to have any defective issue.

LOCAL VISIT, PURCHASE, PICKUP, EXCHANGE OR DELIVERY AVAILABLE

We are located in the downtown area of New Rochelle (by the I-95 and close to the New Rochelle Train Station), a city just north of NYC. Nearby customers are welcome to visit us for purchase, pick up or exchange for your order in person in case you need to catch an event in a hurry, or you find it's kind of hard to find the right color extensions just based on pictures and computer screens.

We are open 9am-6pm EST Monday through Friday and 11am-1pm Saturday. If you are not available during these times, please simply email or call us for an appointment time to come, or ask us do the delivery for you. We'll do our best to accommodate your schedule. 

More questions, please email us at infotressmatchstore@gmail.com or call 914-633 -3222, or click on the “Return & Exchange” Policies